Our customers expect more than just sophisticated system solutions – and that is exactly what we deliver. With a comprehensive service package covering our entire product portfolio, we support our customers from the very beginning. Personally, dedicated, and as thoroughly as each individual situation requires. Because, for us, excellent customer care does not end with the delivery of a product – it truly begins there.
In the field of assembly workstations and testing systems, our project specialists work together with certified workplace experts to analyse your requirements directly on-site – including the demands for testing systems. We provide targeted advice on ergonomics, workplace lighting, traffic and escape routes, as well as optimal storage utilisation.
Based on this, we develop customised concept proposals. The preparation of a specification document is one of our proven services and is regularly commissioned by our customers.
As a result of our expert consultation, you will receive a comprehensive planning package: a graphical 3D room layout, detailed individual views of the components, and a thorough description of the respective technical specifications.
If you prefer, you can also carry out the space planning yourself using the free planning tool pCon.planner. The relevant solutions are available to you as CAD files.
At the start or production launch of your assembly workstations and testing systems, we support you with tailored training sessions for operators, administrators, and maintenance personnel. This ensures that even complex systems can be used safely and efficiently right from the outset. During the ramp-up phase, our project team is also available by phone to assist you – ensuring a smooth start to your production.
From the order processing stage, you will receive detailed documentation such as room layouts and cable routing plans to help you prepare optimally. Delivery is made via furniture logistics, with assembly and alignment carried out by our installation team. For networked systems, practical training packages complete our service offering.
The lifecycle service covers all tasks necessary for the safe, long-term operation of your assembly workstations and testing systems – from proactive maintenance and calibration to software updates and rapid spare parts supply. This ensures consistently high system availability and economically optimised operating costs.
Extensions, relocations, or retrofit solutions to extend the product lifecycle are also carried out professionally. Continuous availability of spare parts and perfectly matched upgrades guarantee a durable and uniform system setup over many years.
When your testing system is no longer functioning perfectly, prompt and competent support is essential. Especially with complex systems, the cause of faults is not always immediately apparent.
Our support hotline connects you directly to experienced specialists who quickly analyse the root causes and provide targeted assistance – professionally and efficiently, without wasting valuable time.
Under a maintenance contract, we also guarantee extended availability outside regular office hours to ensure your production is optimally supported at all times.
