Customer Care
Electrical Laboratory Workstations
We see service as a partnership. Our team of experts supports you throughout the entire lifecycle of your solutions – personally, efficiently, and with a focus on solutions.
Customer Care
Electrical Laboratory Workstations
Consulting
Consulting
Our experienced project specialists analyse your specific requirements and develop tailored solution proposals accordingly.
Start-Up
Start-Up
At the start or during the integration of your solutions, we offer comprehensive operator training.
Tailored training packages, customised to your specific needs, enable your staff to operate our products safely and confidently. If our solutions are integrated into a system or a specialised environment, our service team is also available to provide telephone support.
Lifecycle Service
Lifecycle Service
Our Lifecycle Service covers all the services required to ensure the safe and long-term operation of your solutions. We offer proactive maintenance services for both hardware and software – directly from us as the original manufacturer.
We also ensure rapid spare parts supply. Calibration of measuring and testing equipment can be carried out either at our premises – as a bring-in service by arrangement – or on-site using traceable calibration standards.
This enables your company to achieve the highest possible safety and availability of your quality assurance systems under economically optimal conditions.
Rental Service
Rental Service
From our extensive pool of rental and loan equipment, we can provide measuring and testing devices at low cost by arrangement. This is an ideal way to bridge downtime caused by maintenance or calibration work.
If a device is only needed for occasional testing over a limited period, we offer our standard equipment for hire at attractive rates – often a more economical option than purchasing a unit outright.
Security
Security
If your testing device is no longer functioning as it should, prompt expert advice is essential. Our support hotline gives you direct access to manufacturer support from trained specialists. Without losing valuable time, the cause of the fault is analysed and professional, efficient assistance is provided.
Our express repair service also offers the option to resolve malfunctions at short notice – by prior appointment and courier delivery.
